YOUR QUESTIONS, THOUGHTFULLY ANSWERED

We currently ship only within the U.S. But don’t worry — international customers can still shop your favorite Eminence Organics products through our trusted partner at Eminence Organics. Your self-care ritual is still just a click away. 🌍✨

Most orders ship within 1–3 business days. Delivery time depends on your location, but we’ll keep you updated every step of the way.

We want you to love every part of your self-care ritual. While skincare items are non-refundable due to their personal nature, we do accept returns in cases of verified allergic reactions. Just reach out within 30 days of purchase, and we’ll guide you through the process.

Every formula is crafted with high-performance, skin-loving ingredients. Still unsure? Message us — we’ll help match you with the right solution.

Because Eminence Organics use organic and natural ingredients, minor variations in color, texture, or scent can occur from batch to batch. This is completely normal and does not affect the quality or effectiveness of the product.

Many Eminence Organics products are vegan-friendly, but not all. For detailed information on ingredients and allergens (including gluten, soy, and nuts), please check each product’s individual description page. Best sellers and award-winning products typically highlight these features.

Eminence Organics proudly refuses to conduct, commission, pay for, or allow testing on animals for their ingredients, formulations, or finished products.

If you need help selecting a product that matches your preferences or sensitivities, feel free to reach out and we’ll gladly assist you.

We’re so sorry! Please email us a photo of the damaged product within 7 days of receiving your order. We’ll replace it or issue a credit—whichever you prefer.

At this time, we don’t offer exchanges. If your situation qualifies for a return (e.g., damaged item or verified allergic reaction), we’ll help you get a replacement.

Refunds for approved returns are processed within 5–7 business days once the return is confirmed. We’ll keep you updated every step of the way.

Sil offers a $25 consultation (15 minutes via phone or in person) to help you choose the right products. If you make a minimum purchase of $100, the consultation fee is waived.

Absolutely. Eminence formulas are designed to work in synergy. During your consult, Sil can guide you through the ideal layering routine for your skin.

Yes, many Eminence Organics products are ideal for sensitive skin. Sil can help you choose the gentlest options based on your unique needs during a paid consult.

Contact us anytime — we’re here to help you feel confident on your skincare journey.

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Yes. Sil offers personalized recommendations through a 15-minute consultation for $25. If you spend $100 or more, that fee is applied toward your purchase.